Before sending a package
Parcels JA is operated by Mckellar Group of Companies. Contact support@parcelsjm.com. Business/contact address and effective date: [PENDING CONFIRMATION]. Use only the verified warehouse address and customer identifier assigned in your account. This policy does not publish or imply a warehouse address, route, operating schedule or delivery area that has not been approved.
Pre-alerts and receiving
Submit accurate carrier tracking, retailer, contents and purchase details when creating a pre-alert. Keep your purchase invoice. A pre-alert records an expectation only. Receipt is confirmed through an operational checkpoint supported by evidence; a retailer’s delivery notice does not by itself confirm that the package has been matched to your account.
Documents and customs
Provide requested invoices, identification, permits or other supporting records through the approved secure process. Files are private and remain quarantined until an approved scanner returns a clean result. While scanning is unavailable, staff must resolve document requirements through an approved process; an unscanned upload alone does not clear a requirement.
Accurate descriptions and values are required. Customs inspections, duty/tax assessments and holds are controlled by the relevant authorities. Required permits and restrictions depend on the goods. We do not publish an invented customs threshold or guarantee release.
Tracking and exceptions
Shipment checkpoints may cover receiving, processing, transit, Jamaican arrival, customs processing or hold, clearance, collection or delivery. Status changes record when an event occurred and the supporting evidence. Delays and exceptions are reviewed by staff. A checkpoint is not a promised arrival date.
Corrections preserve the history and require a reason. An exception must be resolved through the recorded workflow; staff cannot silently erase financial or handover records.
Weight and charges
Shipping is charged in JMD using the approved 1–10 lb schedule described in the draft terms. Measured weight is rounded up to a whole pound; above 10 lb needs an approved manual quote. Customs duties/taxes, local delivery and storage are separate assessed charges. Confirm the itemized invoice and ask support about disputed amounts before collection.
Storage periods, storage rates, delivery areas and local delivery fees are not established by this draft. They require explicit business approval and clear customer disclosure before application.
Collection and delivery
Staff can mark a package ready for collection, out for delivery or delivered only when its invoice is settled and undisputed, document requirements are resolved and the customer has a verified shipping assignment. Confirm collection arrangements with support. Identification, authorized third-party collection, handover proof and delivery-attempt rules: [FINAL OPERATING PROCEDURE REQUIRED].
Do not assume a local delivery service, timeframe or location is available until confirmed. Payment reversal or later correction may require further review without rewriting a completed handover.
Returns, loss and damage
Contact support@parcelsjm.com before arranging a return or cancellation. Keep the goods, packaging and purchase evidence where relevant. Return routing, charges, claims deadlines, refund processing and insurance terms require final approval; this draft does not create a fee, coverage promise or limitation of consumer rights.